FREQUENTLY ASKED QUESTIONS
We've gathered your most frequently asked questions, and you can find the answers to them here.
Rules and Questions
The equipments of the trampoline park can be used from 4 years of age. Children between 4 and 5 years of age can only jump under adult supervision. Also the accompanying adult have to buy ticket.
Only children under 6 years of age need mandatory parental supervision. Children who already reached the age of 6 can go to the equipment on their own.
Our online registration have to be done by everyone who wants to use the park’s equipments, as besides the park’s policies it has a liability statement, which have to be accepted by all of our guests. Our guests under the age of 18 can be registered by their parents / legal representatives under their own name.
If you have already purchased your ticket, it is worth to arrive at the park at least 20 minutes before the start. So you can not surprise yourself unexpectedly and you can get your armband, your socks and change your clothes in leisurely circumstances.
Sporty, comfortable clothes are recommended for jumping on trampolines.
Trampoline socks are coated with a special anti-slip layer on their feet. This not only helps reduce the risk of accidents but also increases the level of experience associated with the usage of trampolines. Socks have to be bought for the first time, then everyone can bring them back to the next jumps.
Training and training sessions in Cyberjump are currently being organized. As soon as they are launched, we will also inform our guests on our facebook page and on our website. In the meantime, our skilled animators can be asked to help you learn one or two tricks.
Yes! We allow max 200 people per hour to jump on the trampolines. The system cannot sell more tickets than this, so if we reach this headcount we cannot issue any more tickets.
Yes there is. Unfortunately, with a weight above 110 kg our guest can not use the equipments.
At Cyberjump you can buy food and drink at the bistro during opening hours. So bringing food from outside to the park is not allowed.
In the park we collect a plenty of lost clothes every day. We can not provide information about these items by phone or e-mail. You have to come back and find the lost clothes among the lost properties. We can provide information about lost items with more value (phone, documents, purses, etc.), but we give an item back to a person only after a checking. If you lose your valuables on an equipment, e.g. in the sponge pool, we ask you for your contact details and when the item is found by us during the regularly cleaning of the sponge pool, we will notify you and give the lost valuables back.
Normally it is not allowed but is not prohibited to use these devices in the park. If someone takes them to the trampolines, it can done only with own responsibility. If the device is damaged, lost or stolen, the owner is responsible for it. If the device you would like to apply can cause injury to humans or equipments, then we won’t let it go in with you. Additionally, we forwarn you that the usage of such devices increases the risk of injury, as the user may not be able to concentrate properly on safe jumps.
We only let our guest bring such a sport equipment on the trampolines that was approved and checked by the park staff and only in the period when this does not bother other guests when they are playing.
It is not possible.
In the park, we provide dressing rooms for changing clothes smoothly. For our guests there is no possibility for bathing.
At the reception, you can ask for a padlock with combination lock so you can close the cabinet in the dressing room with them. We ask you for a deposit of 5 EUR for the padlock, which is returned in exchange for the padlock. We will not be able to return the deposit if the padlock is damaged or destroyed.
BUYING A TICKET, CONDITIONS
The ticket can be bought in advance, online or on-site. The ticket cannot be booked without the purchase of it.
Of course, we always try to handle our guests’ requests flexibly, but this does not always depend on our kindness. If there is more space at the start of the next hour, we can put the ticket up for later start.However, if all the tickets have been sold at a later hour, there is no possibility of modification. In this case, our guest who arrived late can start the jumping later but they have to leave the trampolines at the end of the time slot with other guests.
According to our GTC, in the case of a ticket purchase, after leaving the cash desk or finalising an online ticket purchase, we cannot cancel the order. We are not able to refund the purchased ticket/voucher and we cannot pay back the purchase price. If you have already registered on www.cyberjump.at, as a registered visitor, you have the opportunity to change the date of the purchased ticket 48 hours before the booked date and choose another date. To do this, you need to login to your account. You can only change the date under the same terms as the purchased ticket and you must choose a time when there are still free slots available. e.g. a 1-hour ticket can be re-booked for another 1 hour, 2-hour bookings for other 2-hour bookings, etc. If you bought multiple tickets at the same time, you need to change the date separately for each ticket. In the event that there is less than 48 hours between your purchase and the booking date, it is unfortunately not possible to change the booking. If you have any questions about booking times, please write to the ticket@cyberjump.at email address.
No, it is not necessary. Only those guests need to buy tickets who would like to use our trampolines.
GROUPS
No, it is not necessary. You can find a liability declaration for groups on the website for download. This document needs to be completed with the details of all participating children and get signed buy an adult attendant. The declaration needs to be given to our staff after the arrival at the park.
Yes, you need to fill out and sign the liability declaration to use our trampolines and attractions.
An attendant can only stay at the jumping area, if he/she buys a ticket. Otherwise, the attendant can stay at our waiting area.
On the homepage under the ‘groups’ menu, you can find a ‘BOOK’ button. By clicking on it, you can book your tickets via email. It is important that the requested information should be given precisely in the email.
No. Not necessary, if the guest does not want to jump.
Our trampoline park is built and operated under the strictest safety standards. The risk of injury is no more likely than in case of doing other active leisure activities.
Optional payment methods are bank transfer, paying by cash on the spot, or card payment.
This changes periodically. The end of school year period is also busy on weekdays, so you should book and buy your tickets as soon as possible.
The slots always start at the beginning of an hour. It is not possible to join at mid-time.
For groups the check-in process and changing the clothes can take some time, so we suggest to arrive at the park at least 20 minutes before the start.